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 Tantara's training symbolWorkshop

"Toolkit for root cause analysis"
( in software environments )
 

Duration:
3 days

Recommended Participants:
Anyone responsible for continual improvement
of their defined software process/organization
(i.e., post-ISO 9001, SEI SW-CMM Level 2+)

Prerequisite:
Basic knowledge of problem solving tools and techniques -- this may be
obtained from books or better yet, from how to type courses.

Workshop Description:

Ensuring problems do not recur means going beyond problem solving; it typically requires cause analysis which results in changing management practices and/or organizational structures.

Learn how to discover the most probable and real reasons (root causes) for recurring problems.  Learn to judge which cause is worthy of corrective action.

This is a highly interactive workshop that demands active participation.  It is designed to address those key skills necessary to become world leaders.  All exercises and examples are specific to the software development/support industry.

This workshop provides a practical approach and tools/techniques to determining potential/root causes... and facilitating corrective action...  Primary focus is on cause analysis/remedies that will improve an organization's software process/business.

Workshop Goals:

1. Learn the differences between corrective and preventive action.
2. Learn to apply root cause analysis as a management tool.
3. Discover various methods for analyzing potential / root causes.
4. Obtain many rules of thumb and tips to expedite your efforts.
5. Discover the top 6 "root causes".
6. Learn common pitfalls and how to avoid them.

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