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Process Management / Improvement

Process management1 is being talked about
  in the boardroom of many software organizations.
 1 process management is about managing the way we do business--managing
how people interact, how activities are performed, and our expectations.
 

Why the concern?

It is now obvious the key to profitability and survival
is more than just developing a technical solution. It also depends
on how well we manage our resources (people, technology, equipment,....),
how well we integrate these resources, and
the organization's adaptability to change.
 
 
Tantara has process management / improvement services
applicable to both small and large software business organizations.
 
 
Tantara's process management / improvement services include:
 
Outcome you can expect
When to apply the service?
Some of the benefits
Assessment
and
auditing services:
 Clear understanding of the way business is actually performed (its strengths and weaknesses) within an organization, as a whole, or for a specify process.

Click here to better understand the role and value of the various types of assessments and audits.
When to use a consultant, like Tantara, to perform an assessment or audit as a dry run before an external audit; e.g., just before an ISO 9001 audit or SEI SW-CMM evaluation
When to use a consultant, like Tantara, to perform an assessment or audit when concern about a specific process or system of processes
When to use a consultant, like Tantara, to perform an assessment or audit periodically to raise customer and/or management confidence
When to use a consultant, like Tantara, to perform an assessment or audit when concern about a key supplier's capability
Benefit of using a consultant, like Tantara, to perform an assessment or audit raised confidence
Benefit of using a consultant, like Tantara, to perform an assessment or audit factual data for SWOT analysis, trend analysis,...
Benefit of using a consultant, like Tantara, to perform an assessment or audit indicator of effectiveness and continued suitability to business needs
ISO 9000 services:
 A documented (understood) system of processes that
Outcome of implementing an ISO 9000 compliant quality system assures customers the organization is capable of delivering and servicing its products in accordance with clearly identified expectations
Outcome of implementing an ISO 9000 compliant quality system communicates the way business is managed and continually improved

Tantara's implementation ensures the outcome
Outcome when your ISO 9000 consultant is Tantara is aligned with present culture and project needs
Outcome when your ISO 9000 consultant is Tantara enhances your strengths and uniqueness
Outcome when your ISO 9000 consultant is Tantara forms the foundation for future improvement

Consider ISO 9000
When to consider implementing an ISO 9000 compliant quality system when desiring to elevate your business credibility internationally
When to consider implementing an ISO 9000 compliant quality system when desiring to do business for the telecommunication industry, NASA, automotive industry or any other market requiring international acceptance for quality management

Use Tantara:
When to use a consultant, like Tantara, to help you achieve ISO 9000 registration when you need to save time/money in scoping, auditing, implementing and strengthening an  ISO 9000 compliant management system
When to use a consultant, like Tantara, to help you achieve ISO 9000 registration when needing help to interpret ISO 9000 for your software environment

Benefit of implementing an ISO 9000 compliant quality system world recognition
Benefit of implementing an ISO 9000 compliant quality system cross-functionally aligned management direction
Benefit of implementing an ISO 9000 compliant quality system improved customer confidence
Benefit of implementing an ISO 9000 compliant quality system improved communication
Process 
stabilization:
 Predictable stable "best practices" that
Outcome of stabilizing your processes minimize risks
Outcome of stabilizing your processes strengthen creativity
When to consider exerting effort to stabilize your processes after a major change such as the company's first ISO 9000 registration, after achieving SEI SW-CMM Level 2 or 3,...
When to consider exerting effort to stabilize your processes when the effectiveness of currently documented processes need improvement
Benefit of stabilizing your processes improved management leadership
Benefit of stabilizing your processes reduce overtime
Benefit of stabilizing your processes less fire-fighting
Benefit of stabilizing your processes less broken promises to clients and staff / management
Process simplification:
 An easy-to-use, easy-to-maintain set of "best practices" that
Outcome of simplifying your processes drives profit
Outcome of simplifying your processes sustains growth
When to consider exerting effort to simplify your processes when both the effectiveness and efficiency of the currently documented processes need improvement
Benefit of simplifying your processes best practices that are easy to evolve with changing needs
Benefit of simplifying your processes best practices that are helpful, and expedite work efforts
Quality system simplification:
 An easy-to-use, easy-to-maintain quality system that
Outcome of simplifying your quality system adds value to your business
Outcome of simplifying your quality system improves your competitive  market position
When to consider exerting effort to simplify your quality system when need to eliminate and simplify needless and costly documentation
When to consider exerting effort to simplify your quality system when need to turn the ineffectiveness of compliance auditing into continuous process improvement
Benefit of simplifying your quality system ability to effectively integrate quality system and capability models (like ISO 15504 and SEI SW-CMM) into a single business system
Benefit of simplifying your quality system focused efforts that drive the improvement of business results
Root cause analysis & remedy planning:
 Problem recurrence minimized / prevented through the remedy of the underlying problem's potential/root cause(s).
When to do root cause analysis / remedy when the impact of a "quality system" or "process" related problem is too significant to chance the impact of its recurrence
When to do root cause analysis / remedy when a preventive culture (verses reactive) is desired
Benefit of doing root cause analysis / remedy clear understanding of  problems analyzed (the source / cause, costs, impacts and  their leverage points)
Benefit of doing root cause analysis / remedy improved capability

Testimonial:

"Tantara has demonstrated a strong knowledge of
quality improvement programs and how to make them
simplified yet effective."
 
-- Don Smallwood, Vice-President of Business Development --
Computronix Holdings Inc., 1998

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